FRIDAY, 17 JULY

Good evening, Ananya

Here’s what’s happening with your support desk today.

Open tickets

128

↑ 8.2%from last period

Due today

↑ 8.2%3 need attention

SLA compliance

94.6%

↑ 8.2%from last period

Avg. first response

18m

↑ 8.2%4m faster

Ticket volume

Created vs resolved tickets

Created 642 Resolved 588

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Current compliance

94.6%

COMPLIANT

607

Met

At risk

Breached

Latest activity across your workspace

Ticket	Requester	Priority	Status	Age
#ND-1048 VPN connection drops every few minutes Network	ASAarav Sharma	Urgent	Open	8m
#ND-1047 Unable to access Microsoft 365 account Identity	DMDiya Menon	High	In progress	24m
#ND-1046 New laptop setup for incoming employee Workplace	KKKabir Khanna	Medium	Pending	1h
#ND-1045 Printer on third floor is showing offline Workplace	MIMeera Iyer	Low	Resolved	2h
#ND-1044 Requesting access to finance shared drive Access	RSRohan Shah	Medium	Open	3h

Tickets resolved this month

Ananya92 tickets

Vikram84 tickets

Sana76 tickets

Arjun68 tickets

Team resolution rate

Up 12% from last month

89%